PRIVACY POLICY
IrooTech – A division of Iroo International Pty Ltd
Effective Date: 01 January 2024
1. Who We Are
IrooTech is a trading name of Iroo International Pty Ltd, an Australian registered company based in Victoria, Australia.
We provide IT consulting, CRM implementation (including Microsoft Dynamics 365), automation, digital transformation, cloud solutions, analytics, and related technology services.
We are committed to protecting personal information in accordance with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- Australian Consumer Law
- Applicable international privacy laws where relevant
2. Types of Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Name
- Email address
- Phone number
- Business details
- Position/title
- Billing information
2.2 Sensitive Information (Where Applicable)
Where we work with medical, wellness, or regulated businesses, we may process health-related data on behalf of clients.
We do not collect sensitive information unless required for service delivery and authorised by the client.
3. How We Use Your Information
We use personal information to:
- Deliver IT consulting and technology services
- Communicate about projects, updates, and support
- Process invoices and payments
- Comply with legal and regulatory obligations
- Improve our services and customer experience
- Send relevant marketing communications (with consent)
4. Information Sharing & Disclosure
We may share your information with:
- Third-party service providers (e.g., Microsoft, cloud hosting providers)
- Professional advisors (e.g., lawyers, accountants)
- Regulatory bodies where required by law
We do not sell or trade your personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 7 years for financial records).
7. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Cookies & Analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to improve user experience and understand website traffic.
You can disable cookies in your browser settings, though some website features may not function properly.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:
Complaints
If you are not satisfied with our response to a privacy complaint, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au